Terms of service

Terms of Service

Welcome to Norumi.

This website is operated by Norumi. Throughout the site, the terms “we”, “us” and “our” refer to Norumi. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these Terms of Service carefully before using our website or placing an order.

  1. Store Information

Norumi is an online pet essentials store offering carefully selected products for cats and modern pet homes.

Store name: Norumi
Website: https://heynorumi.com
Email: hello.norumi@gmail.com
Business owner: Dawid Chudziński
Country: Poland

If you have any questions about these Terms of Service, you can contact us at hello.norumi@gmail.com.

  1. Use of Our Website

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or legal guardian.

You agree not to use our website or products for any unlawful purpose, and not to violate any applicable laws or regulations.

You must not attempt to interfere with the security, operation, or functionality of our website.

  1. Products and Product Information

We make reasonable efforts to display our products as accurately as possible, including descriptions, prices, images, colors, sizes, materials, and features.

However, small differences may occur due to screen settings, lighting, product batches, supplier updates, or minor manufacturing variations.

Product images are for presentation purposes. Actual product colors, textures, packaging, or small details may vary slightly.

We reserve the right to update, modify, replace, or discontinue products at any time without prior notice.

  1. Prices and Payments

All prices are shown in the currency displayed at checkout.

Prices may vary depending on your country, selected market, currency conversion, taxes, promotions, discounts, and shipping options.

Payment methods available at checkout may include credit or debit card, PayPal, Klarna, BLIK, Shop Pay, Google Pay, or other supported payment providers depending on your location.

By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.

We reserve the right to refuse or cancel any order if payment is not successfully completed, if fraud is suspected, or if there is an error in pricing or product availability.

  1. Orders

After placing an order, you will receive an order confirmation email.

This confirmation does not mean that your order has been fully accepted. We reserve the right to cancel or refuse an order if necessary, including in cases of:

incorrect product information,
pricing errors,
payment issues,
suspected fraud,
unavailable products,
incorrect shipping information,
or circumstances outside our control.

If an order is cancelled after payment has been received, we will issue a refund to the original payment method where applicable.

  1. Shipping and Delivery

Orders are shipped to the delivery address provided during checkout.

Customers are responsible for providing accurate and complete delivery information, including name, address, apartment number, postal code, city, country, phone number, and email address.

Estimated delivery times and shipping costs are displayed during checkout and described in our Shipping Policy.

Delivery times are estimates and may vary depending on product availability, destination country, carrier handling, local postal services, customs processing, holidays, or circumstances outside our control.

Norumi is not responsible for delays caused by incorrect delivery information, carrier delays, customs procedures, force majeure events, or other situations beyond our reasonable control.

  1. Returns and Refunds

Returns, refunds, and exchanges are handled according to our Refund Policy.

Customers from the European Union may have statutory consumer rights under applicable consumer protection laws.

To request a return or report an issue with your order, please contact us at hello.norumi@gmail.com.

Please do not send any product back before contacting us and receiving return instructions.

  1. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at hello.norumi@gmail.com.

Please include:

your order number,
a short description of the issue,
clear photos or videos of the product,
photos of the packaging if relevant.

We will review the issue and offer a suitable solution where applicable, such as replacement, refund, or other support.

  1. Customer Responsibilities

By placing an order, you agree to:

provide accurate order and delivery information,
check product details before purchase,
read the product description and specifications,
use products safely and responsibly,
supervise pets when using toys or accessories where appropriate,
contact us promptly if there is an issue with your order.

Pet products should always be used according to their intended purpose. Supervised use is recommended, especially for toys, scratching products, small accessories, or items that may wear over time.

Please replace any product if it becomes damaged, broken, unsafe, or heavily worn.

  1. Availability of Products

Product availability may change at any time.

We do our best to keep product information updated, but some items may become unavailable after an order is placed.

If this happens, we will contact you and offer a suitable solution, such as waiting for restock, replacing the item, or receiving a refund.

  1. Discounts and Promotions

Discounts, promotional codes, free shipping offers, and special campaigns may be available from time to time.

Promotions may be limited by country, product, order value, time period, or other conditions.

We reserve the right to modify, cancel, or refuse promotions if they are used incorrectly, fraudulently, or contrary to their intended purpose.

  1. Intellectual Property

All content on this website, including text, product descriptions, branding, logo, layout, graphics, and selected visual materials, belongs to Norumi or is used with permission, unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.

  1. Third-Party Services

Our store may use third-party services, including Shopify, payment providers, shipping partners, analytics tools, email tools, and other services necessary to operate the website and process orders.

Your use of those services may be subject to their own terms and privacy policies.

We are not responsible for the content, policies, or actions of third-party websites or services.

  1. Personal Data

Your personal data is handled according to our Privacy Policy.

By using our website and placing an order, you understand that we may process personal information necessary to complete your purchase, provide customer support, process payments, arrange delivery, and comply with legal obligations.

  1. Limitation of Liability

To the fullest extent permitted by applicable law, Norumi shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Nothing in these Terms of Service limits your statutory consumer rights where such rights cannot be excluded under applicable law.

  1. Force Majeure

We are not responsible for failure or delay in fulfilling our obligations if such failure or delay is caused by events beyond our reasonable control.

This may include, but is not limited to, carrier delays, customs delays, natural disasters, strikes, disruptions in supply chains, technical failures, government actions, pandemics, or other force majeure events.

  1. Changes to These Terms

We reserve the right to update or change these Terms of Service at any time.

The latest version will always be available on this website.

Your continued use of the website after changes are published means that you accept the updated Terms of Service.

  1. Governing Law

These Terms of Service are governed by applicable laws of Poland and relevant European Union consumer protection laws, where applicable.

Customers may also have mandatory consumer rights under the laws of their country of residence.

  1. Contact

If you have any questions about these Terms of Service, your order, or our store, please contact us at:

Norumi
Email: hello.norumi@gmail.com

We aim to respond within 1–2 business days.