Contact

Contact

We’re here to help.

If you have a question about your order, delivery, returns, or one of our products, you can contact us anytime by email.

Norumi
Email: hello.norumi@gmail.com

We aim to respond within 1–2 business days.

Before Contacting Us

To help us assist you faster, please include your order number if your message is related to an existing order.

For order questions, please include:

your order number,
the email address used during checkout,
a short description of your question or issue,
and photos or videos if the product arrived damaged, defective, or incorrect.

Shipping Questions

If you are waiting for your order, please remember that estimated delivery times may vary depending on the destination country, product availability, local carrier handling, holidays, and other circumstances outside our control.

Poland
Most orders arrive within 7–17 calendar days.

European Union
Most orders arrive within 8–21 calendar days.

If your order has not arrived after the estimated delivery window, please contact us and we will help review the tracking information.

Returns and Refunds

If you would like to request a return, refund, exchange, or report a damaged or incorrect item, please contact us first before sending anything back.

Please do not return any products without receiving return instructions from us.

A Small Note

Norumi was created for calm homes, thoughtful pet routines, and the little everyday moments we share with our cats.

Whether you need help with an order or simply have a question about one of our products, we’ll do our best to support you with care.