Privacy policy
Privacy Policy
At Norumi, we respect your privacy and want you to feel safe when visiting our store, placing an order, or contacting us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase from our online store.
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Store Information
This online store is operated by:
Norumi
Business owner: Dawid Chudziński
Country: Poland
Website: https://heynorumi.com
Email: hello.norumi@gmail.com
For privacy-related questions, you can contact us at:
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Personal Information We Collect
When you visit our website, place an order, contact us, or interact with our store, we may collect certain personal information.
This may include:
name and surname,
email address,
phone number,
billing address,
shipping address,
order details,
payment status,
customer support messages,
IP address,
device and browser information,
website activity,
cookie and analytics data.
We collect only the information needed to operate our store, process orders, provide customer support, improve our website, and comply with legal obligations.
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How We Collect Information
We may collect personal information when you:
visit our website,
place an order,
create or use a customer account,
subscribe to our newsletter,
contact us by email,
interact with our checkout,
use payment methods available in our store,
browse products or collections,
or use cookies and similar technologies through our website.
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Why We Use Your Personal Information
We use your personal information for the following purposes:
to process and fulfill your order,
to arrange shipping and delivery,
to send order confirmations and updates,
to provide customer support,
to respond to your questions,
to process payments and refunds,
to prevent fraud and protect our store,
to comply with legal, tax, accounting, and regulatory obligations,
to improve our website and customer experience,
to send marketing emails if you have subscribed or given consent,
to manage returns, refunds, and complaints.
Under applicable data protection laws, including the General Data Protection Regulation, companies must explain what personal data they collect, why they process it, and what rights individuals have in relation to their data.
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Legal Bases for Processing
Depending on the situation, we process personal information based on one or more of the following legal bases:
Performance of a contract
We process your data to complete your purchase, deliver your order, handle payment, and provide customer support.
Legal obligation
We may process and keep certain data to comply with accounting, tax, consumer protection, fraud prevention, and legal requirements.
Consent
We may use your information for email marketing or certain cookies only when your consent is required and provided.
Legitimate interests
We may process certain information to operate and improve our store, protect against fraud, analyze store performance, and provide a secure shopping experience, provided that your rights and freedoms do not override those interests.
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Payments
Payments in our store may be processed by third-party payment providers such as Shopify Payments, PayPal, Klarna, BLIK, card payment providers, Shop Pay, Google Pay, or other payment methods available at checkout.
We do not store your full payment card details on our own systems.
Payment providers process payment information according to their own security standards and privacy policies.
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Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell products, process orders, manage checkout, and operate our online store.
When you place an order or interact with our store, some of your information may be processed by Shopify as part of providing these services. Shopify provides merchants with tools to help manage customer privacy settings, cookie banners, privacy policies, and data requests.
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Shipping and Fulfillment
To deliver your order, we may share necessary shipping information with suppliers, fulfillment partners, postal services, couriers, logistics providers, or other service providers involved in preparing and delivering your package.
This information may include:
your name,
shipping address,
phone number,
email address,
order items,
and tracking details.
We only share the information needed to fulfill and deliver your order.
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International Data Transfers
Because we use third-party service providers, ecommerce platforms, payment providers, fulfillment partners, analytics tools, and shipping services, your personal information may be processed in countries outside your country of residence.
When data is transferred internationally, we rely on appropriate safeguards where required by applicable law.
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Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
make the store function properly,
remember preferences,
enable checkout,
analyze website traffic,
improve user experience,
support marketing and advertising,
detect fraud or security issues.
Some cookies are necessary for the website to work. Others may be used for analytics or marketing, depending on your consent settings and location.
You can manage cookies through your browser settings and, where available, through the cookie banner or privacy settings shown on our website.
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Analytics and Marketing
We may use analytics and marketing tools to understand how visitors use our website, improve our store, and measure the performance of our content or campaigns.
This may include information such as pages visited, products viewed, approximate location, device type, browser, referral source, and interactions with our website.
If we use email marketing, we will only send promotional messages where permitted by law and where you have subscribed or otherwise consented.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us at hello.norumi@gmail.com.
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Customer Accounts
If customer accounts are available in our store, we may process information connected with your account, including your order history, saved details, and account preferences.
You are responsible for keeping your account login details secure.
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How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
This may include keeping data for:
order fulfillment,
customer support,
returns and refunds,
tax and accounting records,
fraud prevention,
legal compliance,
dispute resolution,
and business recordkeeping.
When personal information is no longer needed, we will delete, anonymize, or securely store it according to applicable requirements.
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Your Privacy Rights
Depending on your location, especially if you are in the European Union or European Economic Area, you may have certain rights regarding your personal information.
These rights may include:
the right to access your personal data,
the right to receive a copy of your data,
the right to correct inaccurate data,
the right to request deletion of your data,
the right to restrict processing,
the right to object to processing,
the right to data portability,
the right to withdraw consent where processing is based on consent,
the right to lodge a complaint with a data protection authority.
EU guidance explains that individuals have rights such as access to personal data and data portability under GDPR.
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How to Make a Privacy Request
If you want to access, correct, delete, or ask questions about your personal data, please contact us at:
Please include:
your full name,
email address used for the order,
order number if applicable,
and a clear description of your request.
We may need to verify your identity before processing certain privacy requests.
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Children’s Privacy
Our store is intended for adults purchasing pet products.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete it where required.
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Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work with reputable service providers and platforms to help protect customer information.
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Third-Party Links
Our website may contain links to third-party websites, services, payment providers, social media platforms, or external tools.
We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information to them.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our store, services, legal obligations, technology, or business operations.
The latest version will always be available on this website.
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Contact
If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:
Norumi
Email: hello.norumi@gmail.com
We aim to respond within 1–2 business days.